PAX Quick Reference Guide
A35 A50 A77 A80 A800
A910 A920 A920Pro A930
Quick Reference Guide
PAX A35 A50 A77 A80 A800
A910 A920 A920Pro A930
Sale
1 From the top of the payment idle screen select the appropriate payment type
CREDIT , DEBIT or EBT
2 Select SALE and use the keypad to enter the amount then press O
3 Prompt the customer to Insert, tap, or swipe their card (if needed you can manually enter the card number on the terminal)
*For EBT transactions you must select Food Stamp or Cash Benefit after the customer has swiped their card
4 After the customer completes the transaction on the Pin Pad you can select PRINT to print a receipt
Refund
1 To refund transactions that have already been settled, from the idle screen, select the original type of transaction
CREDIT , DEBIT or EBT
2 Select RETURN and use the keypad to enter the amount you wish to refund, then press O
3 Prompt the customer to Insert, tap or swipe their card (if needed you can manually enter the card number on the terminal)
Void
1 To reverse/void a transactions that is in the current batch, from the idle screen, select the original type of transaction
CREDIT , DEBIT or EBT
2 Select V/SALE and enter the transaction number that is on the orriginal receipt O
3 Review the details of the transaction, scroll down and press CONFIRM at the bottom
Reprint
1 To reprint a receipt, from the idle screen, select FUNC
2 Select Re-Print
3 Select Print Last , Print Detail or Print Any
4 if you selected Print Any enter the transaction number you wish to print
Tip Adjust
Tips need to be added before batching your terminal
*You can no longer add tips to transactions within a batch that has been closed
*Tips may not be available on your account
1 To add or adjust tips, from the idle screen, select FUNC
2 Select Tip Menu
3 In the Tip Menu, you can search for transactions to adjust by Invoice #, Card #, Card Type, Server/Operator ID, or Transaction Number
4 Enter the amount of the tip and confirm the new total
Batches
In most cases, the terminal will automatically batch out at a set time every day
*Batches should be settled on the same day as the transactions are run
*Add all tips before batching out
1 To manually batch out your PAX device, from the idle screen, select FUNC
2 Select Batch
3 Enter the Operator Password which is the Current or Next day’s date in the following format: MMDDYYYY
4 Select Batch Close and a batch report will be printed
Print Reports
1 From the idle screen, select FUNC
2 Select Reports
3 Enter the Operator Password which is the Current or Next day’s date in the following format: MMDDYYYY
4 Select the type of report you want to print from the options listed
Default all transactions in the current batch
Current custom reports from current batch
History custom date range based reports
Tip tip amounts and reports by server
Increment Batch# (Duplicate Batch)
1 From the idle screen, select FUNC
2 Select Settings
3 Enter the Operator Password which is the Current or Next day’s date in the following format: MMDDYYYY
4 Select Host Settings
5 Select Batch Number
6 Increase the current batch number by one (if it is batch 22, then change it to 23).
7 Use the back arrow at the top left of the screen to back out, then follow the instructions to batch and verify that the batch will close. If you want to generate reports for the transactions in the terminal by day, you must do so before batching, otherwise the batch report will contain all the transactions for multiple days if the machine has been stuck for more than one day.
Setting up Your New Machine
Closing Out Your Old Terminal
*Select a time when you will not interrupt sales to make this transition. It should take 5-10 minutes to complete.
1 Close out any open batches in your old terminal before unplugging it
2 Keep your old terminal at your counter or close by just in case there is an issue and you need to continue using it until your new terminal is working satisfactorily
3 Once the new terminal is up and running be sure to return your old terminal to your previous provider if they own the machine
Setting Up Your New Terminal
1 Unpack your terminal from the box
2 Attach the power adapter to the connector labeled POWER on the back of the terminal. If your Pin Pad is not already connected be sure to connect it to the port labelled PINPAD on the back of the terminal before plugging the power cable into the wall
3 Connect the ethernet (Internet) cord that was connected to your old terminal to the port labeled LAN on the back of the new terminal
4 Connect the power cord to the wall and follow any prompts, until it stops on the idle screen showing “Transaction Amount $0.00”
5 To connect your terminal to your WiFi network, select FUNC then select Exit. Enter the Operator Password which is the current or next day’s date in the following format: MMDDYYYY and confirm. Swipe down from the very top of the screen and press and hold the WiFi logo on the top left of the screen. Follow the steps to find your network and enter your WiFi password. Once connected press X then select the TSYS Sierra app to return to the Idle Screen
Key Things to Know
– To return to the idle screen press X
*If asked for a password enter the Operator Password which is the Current or Next day’s date in the following format: MMDDYYYY
*For EBT transactions you must select Food Stamp or Cash Benefit after the customer has swiped their card
Reaching Out For Assistance
For Technical Support
877-859-0099 Option 1
Account Support 8am to 4pm Pacific, Monday-Friday
888-888-4128 Select Option 1
After Hours and Weekend Account Support
770-829-5916
