Refund transactions that have been settled
*See Reversal section to reverse transactions that are in the current batch

A debit transaction with a PIN can’t be manually entered, the card must be present, and the PIN must be entered to issue a debit refund. The original transaction date (MMDD) and time (HHMMSS) is also required.

Access the main menu by pressing ENTER

1 From the main menu, select Return, and then enter the amount. (For EBT select EBT, and then Food Stamp Return.)

2 Swipe, tap, insert card, or use the keypad to manually enter the card number and the expiration date.

3 If prompted, ask the customer to enter their PIN

*If asked for a password enter 123456A. You can enter “A” by pressing the 2 abc key five times until a capital “A” is shown.

Reverse transactions that are in the current batch
*See Refund section to refund transactions that have been settled

Access the main menu by pressing ENTER

1 From the main menu, select Reversal.

2 Select a search option, and then enter the search information.

3 Review the transaction information to [Confirm Reversal].

a. Select Yes or Accept to reverse the full amount which will remove the transaction from the batch and release the hold on the funds.

b. If partial reversals are enabled the display will include Change as an option. Select Change and enter the amount to reverse. This will release the hold on that portion of the funds and adjust the transaction amount.

c. Select No if you wish to cancel a reversal attempt.

*If asked for a password enter 123456A. You can enter “A” by pressing the 2 abc key five times until a capital “A” is shown.

Access the main menu by pressing ENTER

1 From the main menu, select Other, and then select Reprint.

2 Select Last Receipt or Search to reprint the receipt for another transaction.

3 When prompted, enter the search information.

4 Select Merchant Copy, Customer Copy, or Both to print one or two receipts.

Access the main menu by pressing ENTER

1 From the main menu, select Tip Adjust.

2 Select a search option, and enter the search information.

3 Enter tip amount, and then select Accept (if the amount is correct) or Change (to change the tip amount).

4 When prompted [Adjust Another], select Yes to adjust another transaction, or No to return to the main menu.

Batches should be settled on the same day as the transactions are run. Your terminal may be configured to do so automatically. If not, you must do so manually.

If there is a problem with an automatic batch settlement, you may need to manually settle a batch after correcting an issue.

Your end-of-day procedures might include reviewing totals, displaying, or printing reports, and batch settlement.

Display Batch Totals

To verify the sales total, returns total, and the batch total (Sum of all transactions in the current batch):

Press ., #* to access the [Admin Menu]

1 Select Batch Menu, and then select Batch Totals.

2 After verifying the amounts, press Enter, and then Cancel to return to the idle screen.

Display or Print Details

A [Detail Report] includes details for all transactions in the current batch.

Press ., #* to access the [Admin Menu]

1 Select Reports Menu.

2 Select Detail, and then select Display or Print.

3 When prompted [Sort Transactions By], select Reference #, Invoice #, or Card Type.

4 The report will print or display depending on your selection. If displaying results, scroll to view all transactions. Press Cancel to return to the main menu.

Manual Batch Settlement

Press Enter and then select Settlement.

1 Confirm batch totals or enter the batch total amount as prompted.

2 When prompted [Close Batch and Deposit Funds], select Yes to manually settle the batch. If the screen displays [GB Accepted], the batch is accepted (Sent for processing).

3 If prompted [Print Reports], select Yes to print, or select No to return to the main menu.

Closing Out Your Old Terminal
*Be sure to select a time when you will not interrupt sales to make this transition. It should take 5-10 minutes to complete.

1 Close out any open batches in your terminal before unplugging it.

2 Keep your old terminal at your counter or close by just in case there is an issue and you need to continue using it until your new terminal is working satisfactorily.

3 Once the new terminal is up and running be sure to return your old terminal to your previous provider if they own the machine.

Setting Up Your New Terminal

1 Unpack your terminal from the box.

2 Attach the wall plug cable to the power adapter, then connect it to your electrical outlet. Connect the other cord on the power adapter to the connector block on the end of the coiled terminal cord.

3 Connect the ethernet (Internet) cord that was connected to your old terminal to the port labeled ETH on the connector block at the end of the coiled terminal cord. If you do not use ethernet, or if you also have a phone backup, connect the phone cord that was connected to your old terminal to the port labeled (Phone) IN on the connector block at the end of the coiled terminal cord.

4 Wait for your new terminal to boot up. Follow any prompts on the screen, until it stops on the idle screen showing your business name, and the apple/google pay logos.

5 Look for a circle logo that has three dots inside at the top left corner of the screen. If the circle and dots are green your terminal is connected. If they are white there is an issue with your internet connection that must be resolved before you continue.

Key Things to Know

– To make a sale press ENTER to view the main menu where several options are available. The up and down arrow keys will allow you to select an option from the list.
You can then press ENTER to access the selcted option.

Pressing the number that corresponds to a listed option will also access it.

You can also simply press 1 qz from the idle screen.
(this is the quickest and simplest way to enter a sale amount)

– Press ., #* to access the [Admin Menu]

*If asked for a password enter 123456A. You can enter “A” by pressing the 2 abc key five times until a capital “A” is shown.